Agile in Action
Sustaining Behaviour Change
Businesses and organisations are under increasing pressure due to the ever-escalating demands of our fast-moving world. Remaining viable and successful in this world demands agile people. BBS by default – prevents ‘agility, as it locks people into patterns of ineffective, reactive behaviours which impact the entire business from the Board, leaders and managers, down to people at the coal-face.
‘Agile’ simply means ‘environmental or situational awareness’ enabling people to respond rather than react, which is also shut down by BBS.
Once people understand how BBS works and learn to become ‘aware’ once again, they shift their perceptions to what is possible, rather than being locked into limitation. Everything looks different from this perspective and actions are optimised for the greater good – “lets see how we can do rather than we can’t”.
Who we work with
Our consulting focuses on two major areas – behaviour based safety implementation and customer retention through optimising businesses customer interface operational effectiveness which we conduct through our parent business Integrate Insights.
Safety has become very ‘mental’ with an overabundance of ‘rules, procedures, regulation and PPE’, at the expense of ‘creating safe people’. PPE is an aid to safety and DOES not make people safe people. Awareness, focus and self-responsibility make people safe which is achieved by overcoming BBS.
Customer retention is the new frontier is our customer-driven world as defection rates continue to increase. The major cause of customer defection is a poor or mediocre interaction with your business – and this is always due to people reacting rather than responding to customers. Customers completely see through contrived ‘customer-service via scripted procedures or ‘patterns’ of behaviour – and they ‘hate it’! Customers want genuineness and authenticity. Once people overcome BBS they will never again peddle out the ‘party-line’ to a customer.
Aware of Mind – conquer Busy Brain
BBS locks our brain processing into a ‘negative state’ which results in overthinking – ‘monkey-mind‘, grossly limited awareness, an inability to focus and ‘reactionary autopilot behaviours. The key to overcoming BBS is to develop our SQ to stop ‘autopilot reacting’ and consciously ‘respond’ to daily demands.
Once people learn how to re-boot their brain’s ‘processing’ through developing their SQ, loss of focus, digital addiction, overwhelm, anxiety, pressure, negativity, impaired interpersonal relationships and poor outcomes, is replaced by being calm, controlled, confident, collaborative and optimal performance is a given.
Aware of Mind – Program Outline
Stage One – Understanding Busy Brain – how it has become a ‘habit’ and why? Your brain has changed you are not ‘crazy or losing it’.
Stage Two – How to eradicate Busy Brain – learn about SQ the power of the body to ‘ignore mind chatting or ranting that drives people crazy.
Stage Three – Behaviour Change – you can bust the Busy Brain habit and revert to being calm once you know how the process works.
Training can be done in as little as 2.5 hours – up to a whole day.
Keynotes – Conferences, Seminars
Workshops – Conferences, Private Businesses
Consulting – Optimise People Behaviours
PO Box 2475
KEW Victoria 3101